Ellitan, Lena, and Ricardo Rizal Sonbay. 2022. “Keterkaitan Antara Service Quality, Customer Satisfaction, Customer Loyalty Dan Perceived Value: Kasus Handphone Merk Samsung Di Surabaya”. JIIP - Jurnal Ilmiah Ilmu Pendidikan 5 (11):4813-22. https://doi.org/10.54371/jiip.v5i11.1103.