Anggraeni, Dian, and Willy Arafah. “Pengaruh Kualitas Digitalisasi Layanan Terhadap Customer Satisfaction Dan Customer Retention Intention Pada Platform Digital Banking”. JIIP - Jurnal Ilmiah Ilmu Pendidikan 6, no. 3 (March 1, 2023): 1478-1483. Accessed October 9, 2025. https://jiip.stkipyapisdompu.ac.id/jiip/index.php/JIIP/article/view/1714.